Last updated: 5 June 2026
NyaySetu ODR Private Limited ("NyaySetu", "we", "us" or "our") is committed to protecting your privacy. This policy explains what information we collect through our website and platform, how we use it, and the choices you have.
1. Information we collect
- Information you provide — your name, email, phone number, organisation, role and the details of your enquiry or dispute when you fill a form or register a case.
- Case information — documents, communications and submissions you upload as part of a matter.
- Usage data — basic technical information such as your device, browser and pages visited, collected through cookies and similar technologies.
2. How we use your information
- To respond to your enquiries and route them to the right team.
- To register, administer and resolve your dispute on the platform.
- To appoint neutrals, schedule hearings and deliver awards or settlements.
- To improve our services, security and user experience.
- To send you service-related communications and updates about your matter.
3. Sharing of information
We share your information only as needed to deliver our services — for example, with the neutral appointed to your case, the other party where appropriate, and trusted service providers who help us operate the platform. We do not sell your personal data. We may disclose information where required by law or to protect our legal rights.
4. Data security
We use end-to-end encryption and industry-standard safeguards to protect your information. While no system is completely secure, we take reasonable technical and organisational measures to prevent unauthorised access, loss or misuse.
5. Cookies
We use cookies to keep the site working, remember your preferences and understand how the site is used. You can control cookies through your browser settings.
6. Your rights
Subject to applicable law (including India's Digital Personal Data Protection Act), you may request access to, correction of, or deletion of your personal data, and may withdraw consent where processing is based on it. To exercise these rights, contact us using the details below.
7. Data retention
We retain personal and case information for as long as needed to provide our services, comply with legal obligations and resolve disputes, after which it is securely deleted or anonymised.
8. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with a revised "last updated" date.
9. Contact us
For any privacy questions or requests, email us at hello@nyaysetu.in or reach out via our contact page.
